Jacob J. Walker's Blog

Scholarly Thoughts, Research, and Journalism for Informal Peer Review

FCMAT’s and CSIS’s email Doesn’t Seem to be Working

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Last week I sent CSIS an email about how they can improve their website, by improving their metadata.  I had received a message back to them saying that “We strive to respond to requests quickly – generally within 2 business days or less.”  so given that it had been nearly a week, I attempted to reply to their email with the following:

I just wanted to check on the status of this ticket.  I sent the message almost a week ago.  I know it isn’t a “usual” request, but I think it is a valid point I bring up (even if it is a small one).  California’s Educational IT should be leading the pack in best practices, and even these small things make a difference about how it is perceived.

But, after I tried sending the email, I got back the following from postmaster@fcmat2.onmicrosoft.com:

Delivery has failed to these recipients or groups:

Support@fcmat.org
The email address you entered couldn’t be found. Please check the recipient’s email address and try to resend the message. If the problem continues, please contact your helpdesk.

It is not unusual for technology to sometimes have problems, and thus I’m not necessarily saying that FCMAT or CSIS is bad.  But there is a little bit of irony in this.  I will try this again next week, and see if the problem is still going on.

 

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Written by Jacob Walker

June 27th, 2013 at 1:14 pm

Posted in Uncategorized

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