Jacob J. Walker's Blog

Scholarly Thoughts, Research, and Journalism for Informal Peer Review

Archive for February 1st, 2016

My Email to the New York Times regarding one of its Websites being Down for Nearly a Week

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As I posted last week, it’s Mapping America site has not been working, either giving intermittent “503 errors” that the service in unavailable, or just showing a blank map.  I didn’t contact them at first, as I wanted to give them a chance to detect and solve their own problem (which I assumed they would do).  But now that it has been nearly a week since I first saw the problem, and they are still having the problem, I contacted them today, with the following email sent to their tech team and their Public Editor (who acts in a role similar to an ombudsman).

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Written by Jacob Walker

February 1st, 2016 at 11:59 am