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The New York Times Makes No Acknowledgement of Being Down, but it Looks Like their Website is Fixed

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As I have been posting about recently, The New York Times had one of their websites down for about a week (at least), which I contacted them about.   They sent me a generic response, and it appears their Mapping America website is working again.  This is very disappointing to me, and in my eyes tarnishes their journalistic reputation, because if they had wrong facts in an article, they would normally make an acknowledgement of this, and correct it.  With a website being down, they should also at least make a public acknowledgement.   The Public Editor also never got back with me, which suggests that this person / office either doesn’t care, or hasn’t been given enough resources, or is so technologically illiterate that they don’t understand why this is a big deal.

Here is the response I was sent on February 2, 2016:

Dear Jacob J. Walker,

Thank you for contacting NYTimes.com customer service. In response to your inquiry, we want to assure our readers that all suggestions, opinions, and ideas are important to us. We use our readers’ feedback to improve The New York Times as a whole, and submit it to the appropriate team so that we can enhance our customer experience, products and service features.

If there is anything else we can do to help you, please email us at help@nytimes.com or call us at 1-800-591-9233 from 6 a.m. to midnight Monday-Friday and 6 a.m. to 5 p.m. Saturday & Sunday (ET). Your satisfaction is very important to us and we appreciate your business.

Sincerely,
Kelsey Rich
The New York Times
Online Customer Care
www.nytimes.com/help

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Written by Jacob Walker

February 4th, 2016 at 4:50 am

Posted in Security

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  1. […] after posting my blog entry about The New York Times, I wrote to “On the Media”, one of my favorite NPR shows, and also a follow up email to […]

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