Jacob J. Walker's Blog

Scholarly Thoughts, Research, and Journalism for Informal Peer Review

Archive for April 16th, 2015

The Major Categories of Computer Problems

without comments

computer-problem-152211_1280From my experience as a computer nerd for many years, it seems that nearly all computer problems fit in one of the following categories:

  • User Error
  • Malicious Software (Malware)
  • Insufficient Resources or Capacity
  • Misconfiguration
  • Third-Party Problems (Such as bugs in software)
  • Physical Hardware Problems

These are listed in the order of which I think occur most often. I would appreciate some thoughts from other techs about whether there is a category that I’m missing.  After ensuring that this ontology (categorization) is sufficient, I hope to start to talk about some of the heuristics (symptoms) of each of these categories, as knowing the symptoms can greatly benefit a technician in working to solve a problem.

Written by Jacob Walker

April 16th, 2015 at 6:41 am